Frequently Asked Questions

Find answers to common questions about Thengapura products

What materials are your products made from?

All Thengapura products are handcrafted from natural coconut shells sourced from Kerala, India. Each piece is carefully selected, cleaned, and finished by skilled artisans using eco-friendly processes.

Are your products food-safe?

Yes! Our bowls, cups, and other food-contact items are finished with food-safe coatings. We use natural oils and FDA-approved lacquers to ensure they're safe for serving food and beverages.

How do I care for my coconut shell products?

Hand wash with mild soap and lukewarm water. Avoid soaking for extended periods, dishwashers, and microwaves. Dry thoroughly after washing. Occasionally apply food-safe mineral oil to maintain the shine and prevent cracking.

Are the products waterproof?

Our products are water-resistant due to the protective coating applied during finishing. However, we recommend not soaking them for long periods as prolonged water exposure can affect the finish over time.

Where do you ship?

We currently ship to all 50 US states. Standard shipping is $5.99 and takes 5-7 business days. Express shipping (2-3 days) is available for $12.99. Free shipping on orders over $75!

Do you ship internationally?

At this time, Thengapura ships only within the United States. We are working on expanding our shipping to Canada and other countries. Sign up for our newsletter to be notified when international shipping becomes available.

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. We provide free return shipping labels. Please visit our Returns & Exchanges page for detailed information.

Are your products eco-friendly?

Absolutely! Coconut shells are a natural byproduct of the coconut industry. By repurposing them into beautiful functional items, we help reduce waste while creating sustainable alternatives to plastic products.

Can I request custom or bulk orders?

Yes! We welcome wholesale inquiries and custom orders. Please contact us through our Contact page with your requirements, and our team will get back to you with pricing and availability.

Why does each product look slightly different?

Since each coconut shell is unique, every product has its own natural variations in color, pattern, and size. These variations are not defects but rather what makes each piece one-of-a-kind and special.

How do you support artisans in Kerala?

We work directly with skilled artisans in Kerala, India, providing fair wages and sustainable employment. By importing directly, we ensure artisans receive fair compensation while bringing authentic craftsmanship to American homes.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment gateway. We also accept Apple Pay and Google Pay.

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