Terms of Service

1. Acceptance of Terms

By accessing and using the Thengapura website (thengapura.com), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. About Our Products

Thengapura sells handcrafted coconut shell products imported from Kerala, India. Please note:

• Handmade Variations: Each product is handcrafted by skilled artisans. Natural variations in color, pattern, texture, and size are inherent characteristics, not defects.
• Product Images: We strive for accurate product photography, but actual products may vary slightly from images due to the handmade nature and monitor differences.
• Care Instructions: Proper care is essential for product longevity. Failure to follow care instructions may void any warranty or return eligibility.

3. Orders and Pricing

Pricing

All prices are in US dollars and are subject to change without notice. Prices do not include shipping and handling or applicable taxes, which will be added at checkout.

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud.

Payment

We accept major credit cards and other payment methods as displayed at checkout. Payment must be received in full before order processing.

4. Shipping

We currently ship within the United States only. Please see our Shipping Information page for detailed shipping policies, rates, and delivery times.

• Risk of loss passes to you upon delivery to the carrier
• Shipping times are estimates and not guaranteed
• We are not responsible for delays caused by carriers or customs

5. Returns and Refunds

Please see our Returns & Exchanges page for our complete return policy. In summary:

• Returns accepted within 30 days of delivery
• Items must be unused and in original packaging
• Customized items are non-returnable
• Natural variations are not considered defects

6. User Accounts

When you create an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized use

We reserve the right to suspend or terminate accounts that violate these terms.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Thengapura LLC or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

8. Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Transmit viruses or malicious code
• Engage in fraudulent activities
• Scrape or collect user data without permission

9. Limitation of Liability

To the maximum extent permitted by law, Thengapura LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

10. Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses.

11. Indemnification

You agree to indemnify and hold harmless Thengapura LLC and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your violation of these terms or misuse of our website.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our website constitutes acceptance of the modified terms.

14. Contact Us

If you have questions about these Terms of Service, please contact us: